Useful information to get support.
Mail: info@crickets-it.com
Phone: +39 0322836020
hours: L-V 9: 30-12: 30, 14: 30-17: 30 except holidays and closures  

Before contacting technical support, please check the available documentation for the information you need. If you can not find what you need you can contact us by email or phone having previously recovered the following information, necessary to be able to provide support:

• Serial number of the protection key (you can read it from the USB key label or in the XStart module window)
• Software version and any service packs or patches installed
• Operating system version
• Summary description of the question or problem
• Possible assistance contract code